We want you to love what you ordered. Please read the details below before requesting a return.
Separate Packages
Orders with several items may arrive in separate packages and at slightly different times.
Damaged, Defective or Incorrect Items
If an item arrives damaged, defective or different from what you ordered, contact us within 14 days of delivery at hello@theouid.store with your order number and a photo of the issue. We’ll arrange a replacement or a full refund at no extra cost to you.
Apparel
Apparel is final sale, so we’re unable to accept returns on apparel for a change of mind. This does not affect your right to a replacement or refund for a damaged, defective or misprinted item.
Accessories
Unopened, unused accessories in their original packaging may be returned within 14 days of delivery for a refund of the item price. For hygiene reasons, certain accessory types cannot be returned once opened; this will be noted on the product page where it applies. Return shipping is the customer’s responsibility unless the item was damaged, defective or incorrect.
How to Request a Return
Email hello@theouid.store with your order number, the item(s) involved and the reason for your request. We’ll confirm eligibility and next steps within 1–2 business days.
Refunds
Once a return or replacement is approved, refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.
Order Cancellations
Orders are prepared quickly, so we can only cancel or change an order before it has been prepared or shipped. Contact us as soon as possible if you need to change or cancel an order.
Questions
Reach out any time at hello@theouid.store. We read every message.